Frequently Asked Questions About Our Services

Frequently Asked Questions About Our Services

2019-05-03T00:14:33+00:00 September 16th, 2011|Categories: Uncategorized|

Just a brief overview of some of the most commonly asked questions about our company, services and products. If you have a question about any of our high pressure cleaning or exterior house services we guarantee you will find the answer here!
Roof Cleaning

Q: Will your roof cleaning services damage or break any of my tiles?

A: No, we thoroughly examine the condition of your roof to ensure that we don’t damage, break or harm your roof.

Q: Is it safe to use a pressure cleaner to wash terracotta and cement tiles?

A: Yes, however both of these tiles require different cleaning techniques. Upon the provision of our quote a member of our staff will describe to you all of the relevant details about our processes, procedures and equipment.

Q: What do you mean when you refer to ridge capping?

A: The term ‘ridge capping’ refers to the cover (capping) that cover’s the joints between the sections where both sides of the roof joins.

Q: What do the terms ‘re-pointing’ or ‘re-bedding’ mean?

A: Both of these terms refer to different process used by roofer’s to repair damaged ridge capping. The use of each technique will depend on the condition of your ridge capping.

Q: Are you able clean and restore cape-cod (steep) roofing?

A: Yes, all of our staff our experienced operators of both elevated working platforms and licensed to undertake abseiling (rope access qualifications).

Q: Can you clean and remove traces of lichen, algae and moss from the surface?
A: Yes, prior to the commencement of our roof cleaning service we apply a specially formulated algaecide to the surface to ensure such contaminants can be effectively removed.

Q: Can you prevent the water used during your service from entering our water tanks?

A: Yes, we are able to divert any downpipes to ensure that the water used during our service doesn’t collect in your water tanks.
Exterior House Washing

Q: How often do you think I will need to have my house professionally washed?

A: We recommend to all of our customers a professional clean approximately every 12 – 18 months. If you do so you’ll help protect the paint substrate, which will prolong the length of time before you need to re-paint.

Q: What do you mean when you refer to ‘Soft Wash’?

A: The term‘Soft Wash’ refers to the technique that our technicians use to clean the exterior surfaces of your home. The method involves applying detergents to the surface, using a brush to manually scrub the surface (this helps remove those tougher stains). The detergents are left to dwell for 5-10 minutes, and then rinsed off using low pressure. The detergents used are 100% bio-degradable and non-toxic. We don’t use high pressure to wash your home.

Q: Why do you use the‘Soft Wash’ method to clean homes?

We use the ‘Soft Wash’ method because the procedure doesn’t risk damaging any of your home’s exterior surfaces and effectively removes a range of surface contaminants. Other cleaning methods can damage your surfaces.

Q: What’s the difference between soft-washing and low pressure house cleaning?

A: In general both of these terms refer to the same or very similar methods to used by a contractor to undertake the task of house washing.

Q: Should we undertake a exterior house washing service prior to re-painting our outdoor surfaces?

A: Yes, many leading painters and paint distributors recommend to thoroughly prepare the surface using the ‘Soft Wash’ method prior to re-painting.

Q: Do you house washing services include the rinsing of our windows.

A: Yes, we thoroughly rinse all of the exterior windows throughout your property to ensure your home both looks and feels new again. Included in the basic window clean is washing of your fly screens.
Tennis Court Cleaning

Q: Approximately how long does it take your staff members to clean an entire tennis court?

A: On average the majority of tennis courts take our staff members approximately half a day (4-5 hours) to thoroughly clean. In circumstances that require the courts to be cleaned in shorter time periods, we offer and can rapidly arrange for additional staff members to operate simultaneously across one or multiple tennis courts, and thereby reduce the time required to clean the court.

Q: We have a reoccurring issue regarding the growth of moss on our court, are you able to offer a long-term maintenance solution to the problem?

A: Yes, we can apply an algaecide based chemical treatment to the court, the solution acts to control and pro-long the growth of moss and algae on your court. The product is relatively inexpensive and can save you hundreds in the long-run.

Q: Will your tennis court cleaning services damage or harm my court?

A: No, prior to commencement our staff members will thoroughly examine the condition of your court and notify you of any areas that may be of concern prior to cleaning. If you have any concerns about the cleaning of your court, please don’t hesitate to contact our staff. We will be more than happy to org anise a suitable time to meet with you and inspect your court.
General Questions

Q: Are you insured?

Yes, please speak to a member of staff to request a current certificate of currency, workers cover documentation and OH & S(Occupational Health & Safety) policies.

Q: What types of payment do you accept?

Bank Cheque
Electronic Funds Transfer (EFT)
American Express Credit Cards

In all cases we issue you a invoice on the completion of work. We request you inspect our work to ensure you are 100% happy.

Q: Do you require access to power outlets to operate your machinery?

No, we don’t require access to power outlets, nor do our staff require access to the inside of your home. In most cases, many of our clients don’t have to be home. Provided that there is access, i.e. an unlocked side gate, we can pressure clean your surface while you are at work.

Q: What areas of Australia do you provide your pressure cleaning services to?

We provide our high pressure cleaning, graffiti removal and exterior house washing services to Sydney and Melbourne. We Service the Metropolitan area and surrounding suburbs. Rest assured that no matter where you’re located in Sydney or Melbourne a member of our team can help you.

Q: Do you have a water permit?

Yes, to request a copy please speak to a member of our friendly staff to request a certification of permitted water use for all of our residential and commercial cleaning services.

Q: Are you able to help move items before you clean?

Yes, we are always more than happy to help our customers move items that they don’t want to risk getting wet. We understand certain items can’t be moved, and will do our best to clean the surface surrounding them.

Have you got a question, query or would like more information about high pressure cleaning or our graffiti removal services? Please don’t hesitate to contact our offices 0431 585 783 we are awaiting to take your call.

We service Sydney and Melbourne. If you would like for one of our staff members to contact you back, please visit our website at and complete the quick quote form. We will respond to your enquiry within 24hours and promptly arrange a on-site visitation.

For those curious about prices we have a residential price list on our website. You will find a copy of the price list under the heading ‘Residential Services’.